Terms & Conditions
OPS KIT COFFEE — Terms & Conditions
Last updated: 15/10/2026
1. Who we are
This website is operated by OPS KIT COFFEE LTD, trading as OPS KIT COFFEE, a company registered in England and Wales under company number 17511897.
Customer service email: support@opskitcoffee.com
In these terms, “we”, “us” and “our” refer to the company identified above. “You” and “your” refer to anyone using our website or purchasing from us.
2. These terms
These terms apply to purchases made through our website. By placing an order, you agree to these terms. Your statutory consumer rights are not affected.
We may update these terms from time to time. The terms applicable to your order will be those presented when you place it, subject to applicable law.
3. Our products
We sell coffee, brewing equipment and related accessories.
We aim to describe and photograph our products accurately. Images are illustrative where indicated, and minor variations in packaging or appearance may occur. Coffee tasting notes describe expected flavour characteristics; the taste of a particular brew will depend on preparation and personal preference.
Please follow all instructions supplied with brewing equipment and take care when handling hot water and hot liquids.
4. Prices and payment
Prices are shown in pounds sterling (£). Any applicable taxes and delivery charges will be made clear before you complete your order.
Payment is taken using the payment methods displayed at checkout. We do not consider an order accepted solely because we have sent an automated acknowledgement of receipt.
If a product is unavailable, a genuine pricing error occurs, or we have another legitimate reason not to fulfil an order, we will contact you. If we cannot fulfil an order for which payment has been taken, we will arrange a refund.
5. Orders
Please check your order, delivery address and contact details before submitting it.
We will send an order confirmation and provide the legally required contract information in a form you can retain. If we cannot fulfil your order, we will contact you and refund any payment due.
6. Delivery
We currently deliver to addresses in the United Kingdom. Available delivery methods, charges and estimated delivery times will be shown at checkout.
Unless we agree otherwise, goods will be delivered within the period required by law. If a delay occurs, we will contact you and explain your options where applicable.
Please ensure your delivery details are correct. Our legal responsibilities for goods in transit and delivery remain unaffected by these terms.
7. Cancelling an online order
If you are a consumer purchasing online, you will generally have the right to cancel your purchase within 14 days after receiving the goods, without giving a reason, subject to statutory exceptions.
To exercise this right, email support@opskitcoffee.com with your order number and a clear statement that you wish to cancel.
After notifying us of cancellation, you must normally send the goods back within 14 days. Unless the goods are faulty or an exception applies, you are responsible for the direct cost of returning them if we informed you of this before purchase.
We will refund eligible payments, including the cost of our least expensive standard delivery option where required by law. Refunds will be made within the applicable legal time limits. Where permitted, we may wait until we receive the returned goods or evidence that they have been sent back.
We may make a lawful deduction for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Coffee, food products and hygiene
Please contact us before returning a product if you are unsure how to proceed. We ask that coffee be returned unopened and in its original packaging wherever possible.
Some sealed goods may fall within a statutory exception to cancellation rights if they are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery. This exception applies only where its legal conditions are met; it does not automatically exclude every coffee product or every opened product from cancellation rights.
Nothing in this section removes your rights if goods are faulty, damaged or not as described.
8. Faulty, damaged or incorrect orders
If an item arrives damaged, is faulty, is missing or is not what you ordered, contact support@opskitcoffee.com and include your order number and, where helpful, photographs.
We will work with you to resolve the issue in accordance with your statutory rights. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. We will not require you to give up statutory rights to receive assistance.
9. Voluntary returns
In addition to your legal rights, we may offer a more generous returns arrangement if we expressly advertise one. Any additional conditions and time limits will be displayed with that offer.
Unless we publish a separate voluntary policy, the statutory rights described in these terms apply.
10. Subscriptions and recurring payments
We do not currently offer subscriptions or recurring-payment products. If this changes, we will provide the applicable subscription terms, billing details and cancellation arrangements before customers sign up.
11. Gift cards and promotions
Any gift cards, discount codes or promotional offers will be subject to the conditions stated when offered, including any eligibility requirements, expiry dates or minimum spends.
12. Intellectual property
The OPS KIT COFFEE name, logos, product photography, written content and other branding are owned by us or used with permission unless stated otherwise. You may not reproduce or use them commercially without our written permission.
13. Website availability
We aim to keep our website accurate, secure and available, but cannot guarantee uninterrupted access or that it will always be error-free. We may update our website and product listings from time to time.
14. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, or limits your statutory consumer rights.
Subject to that, we are not liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control. We are not responsible for damage caused by misuse of a product or failure to follow its instructions, to the extent permitted by law.
15. Complaints and contact
We want to put things right if something goes wrong. For orders, returns or complaints, contact:
Email: support@opskitcoffee.com
Please include your order number where relevant.
16. Governing law
These terms are governed by the law of England and Wales, except where mandatory consumer protection law provides otherwise. Consumers retain any rights they have to bring proceedings in the courts available under applicable law.