Privacy Policy
OPS KIT COFFEE — Privacy Policy
Last updated: 15/10/2026
1. Who we are
This website is operated by OPS KIT COFFEE LTD, trading as OPS KIT COFFEE, company number 17511897.
We are responsible for deciding how your personal information is used for the purposes described in this policy.
2. Information we collect
Depending on how you interact with our website, we may collect:
- Contact details: name, email address, telephone number and billing or delivery address.
- Order details: products purchased, order history, delivery information, returns and customer service correspondence.
- Payment information: transaction records and payment status. Payment details are processed through the payment services configured for our store. We do not intentionally store full payment card details ourselves where these are handled by our payment provider.
- Account details: information associated with an account, if you choose to create one.
- Marketing preferences: whether you subscribed to our marketing emails, your preferences and relevant consent or unsubscribe records.
- Enquiries: information you choose to provide when contacting us.
- Technical information: information such as IP address, device and browser information, security logs and cookie identifiers, where collected through our website or enabled tools.
3. How we use your information
We use personal information where necessary to:
- Process orders, payments, delivery, refunds and returns.
- Provide order confirmations and essential customer service updates.
- Respond to questions and complaints.
- Manage customer accounts, if offered.
- Send marketing emails where permitted by law and in line with your preferences.
- Maintain the security and operation of our website.
- Meet applicable legal, tax, accounting and regulatory obligations.
- Establish, exercise or defend legal claims where necessary.
4. Our lawful bases
Data protection law requires us to have a lawful basis for processing personal information. Depending on the purpose, we rely on:
- Contract: to process and deliver orders and provide services you request.
- Legal obligation: to maintain records and comply with applicable legal requirements.
- Legitimate interests: to operate, protect and improve our business, manage enquiries and prevent misuse, where these interests do not override your rights.
- Consent: where required, including for marketing emails sent on the basis of consent and for non-essential cookies or similar technologies where consent is legally required.
We will respect any right to withdraw consent or object to processing where applicable.
5. Marketing emails
We use Wix email marketing to send brand news, coffee updates, product launches and offers where permitted by law.
You can unsubscribe using the link in a marketing email or contact support@opskitcoffee.com.
Placing an order does not automatically mean you have agreed to receive marketing emails. Essential order and service emails may still be sent when needed to fulfil your purchase.
6. Cookies and website technologies
Our Wix website may use essential cookies needed for functions such as security, shopping baskets and checkout.
We will configure our cookie settings to provide information about cookies and obtain consent before using non-essential cookies or similar technologies where required by law.
7. Who receives your information
We may share relevant information with service providers that help us operate our business, including:
- Wix, for website hosting, online store functionality and email marketing.
- Payment providers, to process transactions and refunds.
- Delivery providers, to deliver orders.
- Professional advisers, insurers or authorities where reasonably necessary or legally required.
We only share information that is appropriate for the relevant purpose. Providers may process information on our behalf under applicable contractual and legal safeguards.
We do not sell personal information to third parties.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting and reporting requirements.
Order and financial records may need to be kept for legally required periods. Enquiries are kept for as long as needed to deal with them and any related follow-up. Marketing information is retained while relevant to our marketing relationship, with limited suppression records retained where necessary to respect unsubscribe requests and demonstrate compliance.
Actual retention periods depend on the type of information and the reason it is held. We securely delete or anonymise information when it is no longer needed.
9.Keeping information secure
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No online transmission or storage method is completely secure.
10. Children's privacy
Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children's personal information for marketing purposes. If you have concerns, contact us.
11. Third-party websites
Our website may contain links to external websites or social media platforms. Those services have their own privacy policies, and we are not responsible for their practices.
12. Changes to this policy
We may update this policy if our business, website features or legal obligations change. The latest version will be published on this page with its updated date.
13. Contact us
For questions about this policy or how we use your personal information:
OPS KIT COFFEE LTD
Email: support@opskitcoffee.com